We are committed to working with you in an honest and open way, please find our key terms of business below
Cancellation Policy
In the event you need to rearrange or cancel your appointment please give at least 24 hours’ notice. You can call us between 9am and 5:30pm, at 020 8954 2602. A charge may be applied to appointments cancelled with less than 24 hours’ notice.
Refusal of Treatment
We reserve the right to refuse treatment where our clinicians deem it inappropriate for any reason and the clinician’s decision is final in this regard.
Booking Payment Policy
We kindly request that all appointments are paid for within 24 hours of booking. We will send a payment link to your mobile / email. You may also pay via bank transfer if you prefer. At the moment, as part of our COVID-19 procedures, we are not accepting cash payments.
